First, kindly make sure you have opened the package and check the contents with attention before signing for the package.
1. Contact our support centre here and provide clear photographs taken in good lighting showing the product packaging (box), the shipping label on the box, your order number and SKU (product) number.
2. We study your case.
3. We provide solutions.
Everbuying ships from different warehouses. In some cases, we may have to split your order so that you receive part of your items quicker. Please rest assured that if we made a mistake, we will happy to fix.
To learn more about our warranty terms and conditions, please check here.